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Operations · January 10, 2020

3 mistakes that strangle growing businesses

By Melissa Guy

Most owners want the company to grow. Growth that outruns the books, the people, or the product is how a good year turns into a tight one. These three mistakes show up often. They are not the only ways a firm gets into trouble, and avoiding them is not a guarantee. They are worth catching early, while you can still do something about them.

The money side of this conversation — a close, a forecast, a plan — lives in accounting and in cash-flow forecasting.

1. Hiring in a hurry

When demand jumps, the pressure is to fill seats. That is how a company ends up with people who look fine on paper and poison the week: a micromanager who cannot let a teammate finish a task, someone who manages up with news the boss wants to hear, someone who spreads gossip instead of fixing the problem.

You will not predict every hire. You can refuse to treat a warm body as a hire. Write down what "good" looks like before you are desperate, and do not give a new person hiring authority until you have seen how they treat the people already there. A teammate who will name a problem, including their own, is worth more than a charming one who will not.

If the growth itself is the reason you are hiring in a panic, slow the plan down until the file and the people can support it. See setting and achieving financial goals.

2. Changing a product customers already trust

New products and new markets can be the right move. Changing a product people already buy, because you are bored with it or because a fad appeared, is a different decision. Customers often have a reason they stay. A change that looks like an upgrade in the office can feel like a loss to them.

Test before you bet the month on it. Ask the people who already pay you. If you do not yet have the cash or the staff to launch something new and still deliver the work you are known for, put the experiment behind the core product, not in front of it.

3. Misreading the market

Demand changes. Sometimes you will see it coming. Sometimes you will not. The expensive mistake is treating a forecast, or last quarter's luck, as a fact, then staffing, buying inventory, or spending as if it cannot reverse.

Know the niche well enough to tell a real shift from a noisy month. Keep enough flexibility in the file — cash, inventory, commitments — that a wrong call is painful, not fatal. And read a missed launch or a slow product as information about the audience, not only as a loss to get past.

If the books cannot tell you what a product actually earns, that is the first problem to fix.

Fifteen minutes is free. Call (844) 222-9653, or start at unchainedfs.com.